Water coolers

So, should you buy a water cooler, say from Hamilton, and the instructions indicate that you can safely use pliers on a silicone seal, don't. We get to take ours back to Target and get another because the instruction sheet clearly shows someone doing just that, and the text just says "See illustration". Sadly, using pliers will rip the silicone. I talked to some people from Lowe's, they said that those instructions seemed bad and to call the 800 number and get new seals. Well, this American customer does not know the word patience. :) So, I will take it back, get the other box they had, and this time take it off by hand (which is how the 1st one came off, although it did take some work). So now we'll have a water cooler in the kitchen. I was able to sanitise and clean out the old water cooler - turns out it was the water bottle and not the cooler, so we're going to go back to using it (or at least we'll see).